"By submitting a request for a custom rug, you agree to the following terms and conditions:

 

1. Request Submission: All requests for custom rugs must be submitted through our designated online platform or communicated via official channels provided by our company.

 

2. Design Specifications: The customer is responsible for providing accurate design specifications, including size, material, color, and any other relevant details necessary for the creation of the custom rug.

 

3. Communication: Clear communication between the customer our team is essential throughout the customization process. Any changes or modifications to the design must be communicated promptly and may affect the final pricing and delivery timeline.

 

4. Pricing and Payment: The final price of the custom rug will be determined based on the design specifications provided by the customer. Payment must be made in full before production begins.

 

5. Production Timeline: The production timeline for custom rugs may vary depending on the complexity of the design and current order volume. Our team will provide an estimated timeline upon confirmation of the order.

 

6. Quality Assurance: We strive to deliver high-quality custom rugs that meet the customer's expectations. However, minor variations in color, texture, or size may occur due to the handmade nature of our products.

​

7. Shipping and Delivery: Once the custom rug is completed, it will be shipped to the address provided by the customer. Shipping fees and delivery times may vary depending on the destination.

​

8. Returns and Exchanges: Custom rugs are made-to-order and are not eligible for returns or exchanges unless they arrive damaged or defective.

​

9. Intellectual Property: The customer retains ownership of the intellectual property rights to the design submitted for the custom rug. However, by submitting the design, the customer grants our company the right to reproduce it for the purpose of creating the custom rug.

​

10. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of [Jurisdiction], and any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

 

By submitting a request for a custom rug, you acknowledge that you have read, understood, and agree to abide by these terms and conditions."